Telesales Agent
Outbound calls and WhatsApp follow-ups to recruit service providers onto the QuickFIX marketplace — work from Kottayam or remotely.
About the role
About the role
As a Telesales Agent at QuickFIX Global Connect, you'll be the first voice prospective service providers hear. Your mission: reach out to independent technicians and service businesses across Kerala, explain the value of listing on QuickFIX, and own the full partner/vendor onboarding journey — from first call to an approved, live listing.
This is a full-time role based in Kottayam with a work-from-home option. You'll use our built-in CRM, calling tools, and WhatsApp to manage a pipeline of vendor prospects from first contact through registration, KYC verification, and profile activation.
What you'll do
- Outbound calling: Contact warm leads and cold prospects from our vendor pipeline, pitch the QuickFIX marketplace, and answer initial questions.
- WhatsApp follow-ups: Nurture prospects through structured multi-touch follow-ups (Day 1 / Day 3 / Day 7) to drive completed registrations.
- Partner / vendor onboarding: Guide newly signed-up providers through the full onboarding flow — profile creation, service & pricing setup, KYC document upload, and verification — until they're approved and live on the marketplace.
- Pipeline management: Track every interaction in the in-app CRM — log calls, update prospect status, flag stuck leads for re-engagement.
- Activation & ramp-up: Help new partners complete their first listing, set up their team members, and get dispatch-ready.
- Hit targets: Meet daily call-volume, weekly onboarding-conversion, and partner-activation targets; performance incentives kick in above baseline.
Why join us
- Be part of a fast-growing on-demand services platform serving thousands of Kerala homes.
- Real career path — top performers progress to Sr. Telesales or Team Lead within 12–18 months.
- Flexible WFH arrangement after initial onboarding ramp.
Requirements
Required
- 1+ year of telesales, inside sales, or call-center experience (BPO/telecom/startup backgrounds welcome).
- Fluent Malayalam (spoken) and basic English — you'll be calling Kerala-based vendors.
- Comfortable using CRM tools, WhatsApp Business, and basic dashboards.
- Self-driven and target-oriented — you thrive on call volume and conversion metrics.
- Reliable internet connection and a quiet space for calls (for WFH days).
Nice to have
- Experience in marketplace or vendor-recruitment calling.
- Familiarity with home-service trades (electricians, plumbers, AC technicians, etc.).
- Prior exposure to incentive-driven sales roles.
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