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Customer Success Manager
Own the post-booking experience and help customers love QuickFIX.
Support Remote Full-time
About the role
Lead customer satisfaction across bookings, resolve escalations, and turn happy customers into advocates.
What you'll do
- Manage post-service follow-ups and reviews
- Resolve customer escalations end-to-end
- Build playbooks that improve first-contact resolution
Why join us
- Remote-first role
- Real impact on a growing marketplace
- Growth path into operations leadership
Requirements
- 3+ years in customer success or support
- Excellent written communication
- Empathy under pressure
- Experience with CRM tools
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